Exotel is a leading provider of AI-driven customer engagement solutions, facilitating over 20 billion annual conversations across voice, messaging, and AI-powered agents like bots. Trusted by 7000+ clients across industries like BFSI, logistics, e-commerce, and healthcare, Exotel helps businesses meet evolving customer expectations. With AI co-pilots, Exotel enhances personalized interactions, boosts agent productivity, and automates tasks, optimizing costs and CX. Tailoring solutions to business needs, Exotel unlocks the full potential of AI-driven communication, empowering every conversation
To learn more, visit https://exotel.com
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 73,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Freshdesk is the agentic AI solution for modern customer service. Resolve email, chat, voice, and social queries faster with AI agents. With Freshdesk, you can scale support, streamline ticketing and unify conversations across channels, integrate with your tech stack effortlessly, and deliver fast, personalized resolutions that keep customers coming back.
To learn more, visit https://www.freshworks.com
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
To learn more, visit https://www.infobip.com/
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,800 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
To learn more, visit https://www.sprinklr.com
FirstApex is an insurance technology partner helping insurers build agile, digital-first operating models in a rapidly evolving insurance landscape. With over four decades of experience delivering core insurance solutions across the world, FirstApex combines deep domain knowledge with modern technology to support insurers across their transformation journeys. The company has a proven track record of implementing mission-critical systems that enable insurers to scale operations, respond to regulatory change, and compete effectively in increasingly digital markets.
At the core of the FirstApex platform is FirstGen v7, a robust and highly configurable core system designed to manage the complete policy lifecycle for general insurers. The v7 platform introduces enhanced low-code / no-code configurability across underwriting and claims, along with automated deployment, secure integrations, and on-demand scalability using private cloud infrastructure—enabling insurers to modernise core operations while maintaining flexibility, performance, and control.
Supporting the core system is the NextGen Integration Platform v3 (NIP), an API-first integration layer that enables seamless connectivity across the insurer’s digital ecosystem. NIP provides secure, scalable interfaces to integrate the core system with distribution channels, partners, third-party service providers, data sources, and regulatory systems. Designed for interoperability, NIP supports multi-party, marketplace-style operating models and real-time data exchange across the insurance value chain.
The NextGen Channel Portal (NCP) delivers a flexible digital engagement layer for agents, brokers, partners, and internal users. NCP offers role-based, configurable user experiences aligned with core workflows across quoting, policy issuance, and servicing, helping insurers improve distribution productivity and deliver consistent experiences across channels.
FirstApex also offers FirstRe, a specialised solution supporting professional reinsurance operations. FirstRe enables insurers and reinsurers to manage treaty and facultative reinsurance, exposure accumulation, retrocession, and reporting through a unified platform, helping organisations improve transparency, manage risk exposure, and meet complex regulatory requirements.
Together, FirstGen, NIP, NCP, and FirstRe form a modular, future-ready platform that balances operational resilience with innovation—helping insurers grow efficiently, remain compliant, and stay competitive over the long term.
To learn more, visit https://www.firstapex.com/