Co-Presented By




Our Sponsors

Co-Presenting Partner

Platinum Partners

Gold Partners

Data Management Partner

Fintech Partner

Exhibit Partner

Skilling Partner

Our Previous Engagements








Unique Company

About Us


Innovation Confex & Awards 2024

The global pandemic catalysed a seismic shift in the business landscape, compelling the BFSI (Banking, Financial Services, and Insurance) sector to discard any notions of inertia. Rather than adopting a waitand-see approach towards the unfolding big tech investments of their competitors, BFSI swiftly embraced digitization, embracing this transformational wave. This digital revolution bore witness to an unprecedented acceleration of critical trends within the industry, including innovation, the rapid compression of development cycles, and a steadfast commitment to continuous technology investment.

Looking ahead to the year 2030, the BFSI sector appears destined for a remarkable transformation. It will emerge as a realm of fierce competition, heightened efficiency, and unparalleled innovation, poised to deliver what we can today only imagine as "autonomous experiences" for consumers. These experiences will redefine the very essence of customer engagement within the industry, setting new benchmarks for convenience, accessibility, and personalization. In this dynamic landscape, the pressing question becomes: How can we efficiently deliver these cutting-edge digital experiences to our customers, clients, and employees? The answer to this question will chart the course for the industry's evolution, promising a future replete with ground-breaking possibilities.

The 2nd BFSI Innovation Confex & Awards 2024 is the ultimate platform for witnessing tech leaders in the BFSI sector as they come together to showcase and benchmark their best practices in harnessing technology tools and more. This prestigious conference serves as a beacon for innovation, providing a unique opportunity to witness cutting-edge solutions and strategies that are shaping the future of banking, financial services, and insurance. With a focus on sharing insights, fostering collaboration, and celebrating excellence, this gathering promise to illuminate the path toward a more technologically advanced, customer-centric, and efficient BFSI industry.

Our Industry Experts Lineup

Chief Guest:


Dr. Balsing Rajput

Officer on Special Duty at Chief Minister of Maharashtra, Former Deputy Commissioner of Police, Detection, Crime Branch

Industry Experts:


Roopesh Chandran

Chief Operating Officer

BOB Financial Solutions Limited


Parag Lokhande

EVP - Head Analytics and Strategy

Kotak Securities


Saradindu Sarkar

Vice President Technology Risk Management



Evani Keshav Rao

President - Digital Banking



Kaustubh Dudhane

Enterprise Account Manager



Ashish Ahuja

Chief Operating Officer

Fino Payments Bank Ltd


Manoj Gujaran

Chief Compliance Officer

Poonawalla Fincorp


A Shiju Rawther

Head - Information Technology



Ankit Shukla

EVP- Service Delivery & Strategy

EbixCash Global Services


Basil Dange

Chief Information Security Officer

Aditya Birla Sun Life Mutual Fund


Dharmender Narang

Senior Vice President - Chief Customer Experience Officer

IIFL Securities


Stephen George

Vice President - Technology



Milind Kadam

Senior Director - Sales, APAC & MEA



Priyanka Chauhan

Marketing Head



Aniket Thacker

Deputy Vice President - Embedded Finance & Fintech Partnerships

Kotak Mahindra Bank Limited


Hari Shankar

Sr. Vice President- Customer Experience

Future Generali India Insurance Company Limited


Mrinal Singh


ScoreMe Solutions


Lincy Therattil

Head, Open Innovation and Fintech Platform, Rise India



Suryaprakash Bajoria

VP - Digital

Star Union Dai-ichi Life Insurance Company Limited


Hitesh Sachdev

Head- Start-up Engagement, Innovation & Investments



Bhaskar Rao


The Bharat Co-operative Bank (Mumbai) Ltd


Vikram Shetty

Chief Executive Officer

Abhinav Institute of Technology and Management


Saurabh Srivastava

Chief Risk Officer

Unity Small Finance Bank


Abhijit Dey

Vice President - Product Head - API Banking

Axis Bank


Sorabh Talwar

Head – Retail & SME Leasing

Quiklyz, Mahindra Finance


Abhineet Sarkar

Digital Innovation I Conversational AI Factory

Tata AIA Life Insurance

Who Should Attend?

CXO, Presidents, VPs, Directors, Heads, GMs & Executives of:















Why Attend?

1. Stay Informed:

Gain first-hand insights into the latest technological trends, innovations, and best practices reshaping the BFSI industry. Stay informed about emerging technologies such as AI, blockchain, and digital banking.

2. Networking:

Connect with industry leaders, tech experts, and peers. Forge valuable relationships, exchange ideas, and explore potential collaborations to drive your business forward.

3. Benchmarking:

Witness how top BFSI organizations are leveraging technology and best practices to achieve remarkable outcomes. Benchmark your strategies against industry leaders.

4. Recognition:

If you're a participant in the awards section, the event provides a platform to showcase your innovations and accomplishments, gaining industry recognition.

5. Knowledge Exchange:

Participate in panel discussions, workshops, and presentations to expand your knowledge and contribute to the broader conversation surrounding BFSI innovation.

6. Inspiration:

Be inspired by success stories and real-world applications of innovative technologies, motivating you to bring positive change to your organization.

Our Partners

Co-Presenting Partner

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

To know more -

Platinum Partner

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

To know more -

Platinum Partner

“EbixCash Global Services (EGS) is recognized amongst the first independent customer retention and customer response organizations in India. We are today India’s leading Digital IT & BPM services provider.

We leverage our three decades of experience in analysing and enhancing the customer journey to provide successful digital transformation solutions that continuously adapt and evolve to meet the changing needs of the market and our clients. As an agile partner, we manage crucial customer processes such as initial contact, on boarding, scheduling, renewals, and emergency response systems, seamlessly integrating channels through voice, chat, email, and social media to deliver an impactful customer experience. Our presence in 13 key locations in India, with the recent addition of multiple strategic centres across India, is symbolic of our consistent growth.

To know more -

Gold Partner

Kaleyra, Inc., founded in 1999 and acquired by Tata Communication in 2023, is a globally recognized communications platform serving financial institutions, e-commerce players, OTTs, software companies, logistic enablers, healthcare providers, retailers, and other enterprises worldwide.

As a Trusted Communication Platform as a Service (CPaaS), we offer omni-channel communication services, including messaging, rich messaging, instant messaging, video, push notifications, e-mail, voice services, and chatbots.

Experience hyper-personalized and intelligent customer interactions through our cloud-based platform, featuring an intuitive interface, full-featured APIs, centralized reporting, fallback mechanisms, and quick setup.

The combination of Tata Communications' customer engagement solutions and Kaleyra's stronghold in technology, engineering, and research & development will drive global enterprise growth powered by hyper-personalized and intelligent customer interactions. Our combined capabilities create the Customer Interaction Suite.

Our technology securely powers billions of messages monthly with over 1,600 operator connections in 102+ countries.

To know more -

Gold Partner

Trejhara is a group company of Aurionpro Solutions Limited. It is a public listed technology product and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently.

Interact Suite drives end-to-end digital transformation to enhance Customer Experience and Customer Communication with Interactive Technology. An advanced customer communication product suite has the ability to create all forms of customer communication and its delivery across print, email, mobile, and web.

Interact Suite’s 4 key offerings

  • Interact CX
  • Interact AV
  • Interact DX
  • Interact DM
To know more -

Gold Partner

Phonon is a communication automation company specialized in providing omni-channel enterprise grade customer communication automation solutions. 3 time Deloitte Technology Fast 50 India winner and Google Cloud Technology Partner, Phonon offer a bouquet of services through their cPaaS solution Phonon Central. Leading enterprises in India trust them for managing their call center digitization, which includes more than a 70% market share in Indian aviation passenger notification and 5 of the top 10 private sector banks.

Their solutions include

  • Intelligent IVR controlled thru flow-chart based user friendly flow designer, API integration, AI - ML touch, and comprehensive reports and analytics
  • Contact Centre Automation Suite for enhanced productivity with skill based routing, prioritization etc.
  • Click-to-call instant connect
  • Proactive Outbound engagement
  • Visual IVR
  • RCS - Rich Communication Services, Video, Voice and Text over SMS
  • EasyDel - Secured delivery of documents thru easily accessible telephony channels
  • FoS Enabler - Shortly being launched for coordination of Sales & Support team on the field
  • Brand Identify Protection services through partnerships with Truecaller for Business, Google verified Calls and SMS

Advent of newer technology promises automated voice and SMS to be the future for businesses sales and customer service life cycle. Innovative voice and text applications are support on their robust hosted software application platform.

To know more -

Data Management Partner

About Denodo- Denodo is the leader in data virtualization providing data access, data governance and data delivery capabilities across the broadest range of enterprise, cloud, big data, and unstructured data sources without moving the data from their original repositories. Denodo’s customers across every major industry have gained significant business agility and ROI.

To know more -

Fintech Partner

ScoreMe Solutions is an innovative analytics software company in the Fintech space. Our deep-rooted expertise in the domain and our passion for delivering hassle-free, delightful customer experiences, help us to design innovative products which are backed by Big Data and complex mathematical algorithms.

Our products help lenders, banks, and other financial institutions to conduct an in-depth analysis and assess the financial health of the borrowers, thus assisting them in their decision-making process, rather quickly, efficiently, and effectively. Our products make the daunting and tedious economic analysis quick, accurate, and approachable for you.

To know more -

Exhibit Partner

Insight Business Machines Pvt. Ltd. has been in System Integration & Business Continuity since 1992. Our ambition is to Inspire Lives by providing innovative solutions in every sphere of technology & networking in the world.

Right from assessment and design, to deployment and management as well as delivering 'On Demand' services for clients as well as customers, Insight undertakes all types of turnkey projects. We specifically emphasize on creating a digital transformation, delivering innovative solutions to build a smart city and upholding people's safety as a top priority. Our highly skilled domain specialists work together with the company's team, walking with them as they get acclimatised to new environments and explore unique possibilities to achieve their business goals

To know more -

Skilling Partner

Abhinav Institute of Technology and Management (AITM) ,we are government recognized as an institute . We are engaged in providing on-the –job training to young students and unemployed youth of today with skilful training in reputed companies and manufacturing industrial units in the State Government of Maharashtra as per the recognition accorded to us vide GR No .2017/(188/17) /VC -3 issued by State Government of Maharashtra.

Since 1994, AITM has been committed to Specialized Skill Development activities for Human Resource Development, and we have helped over 90,000 students across multiple organizations benefit from our various apprenticeship schemes.

Our goal is to bridge the skill gap between the industry and our nation's youth. We achieve this by offering apprenticeship programs in line with the government of India's initiatives. These programs provide on-the-job training in organizations nationwide, helping aspirants from various educational backgrounds gain critical skills that enhance their employability.

To know more -


Standard Price

15,000 + G.S.T

Valid Till:

25th January 2024

Awards Nomination Fees
15,000 + 15,000
= 30,000 + G.S.T

1st Early Bird

10,000 + G.S.T

Valid Till:

25th November 2023

Awards Nomination Fees
10,000 + 15,000
= 25,000 + G.S.T

2nd Early Bird

12,500 + G.S.T

Valid Till:

25th December 2023

Awards Nomination Fees
12,500 + 15,000
= 27,500 + G.S.T

Awards Nomination

Price Depends on the Award Category

Valid Till:

20th January 2024


venue venue

Novotel Mumbai Juhu

Balraj Sahni Rd, Juhu, Mumbai, Maharashtra 400049